Upcoming Invoicing and Enrollment Enhancements

Please review the following details about new enhancements planned for our invoicing and enrollment processes if you still need to do so to ensure you are aware of all upcoming changes. 

What is being released next month?

ed2go’s new and improved billing and revenue system go live is currently planned for the week of October 9, 2023. 

How does this release benefit my institution?

These enhancements to our finance and operations technology platform are to help us be better partners by: 

  • Enabling automation of our billing processes.
  • Enhancing enrollment capture (course edit, hold, extension, and transfer).

What are the main changes that are coming?

As ed2go makes the transition to the new billing and revenue application, you will experience the following changes:

  • All enrollments made before the October cutover to the new billing system will continue to be invoiced and managed from the old ed2go billing system. 
  • For enrollments prior to the October cutover, enrollment changes (drop/refund, extensions, etc.) will continue to be processed in the old billing system and be reflected on invoices from the old system.
  • Any enrollments that take place after the October cutover date will be completely managed from the new billing system and will be reflected on the invoices that come from that application. 
  • Because you may have invoices from both the previous ed2go billing system and the new SAP system, it will be important to include your remittance document with your payment or include a reference to your invoice number.

Below are additional details regarding the new invoicing you will experience from SAP.  

  • A new consolidated monthly activity invoice report 
    • The activity invoice will be consolidated by site. This means that advanced career training enrollments will appear on one invoice per advanced career training site each month rather than billed per enrollment. Fundamentals enrollments will continue to be consolidated on one invoice per month per fundamentals site. Consolidated invoices will include both online paid enrollments and enrollments made and collected by Partners. 
    • Just as Fundamentals enrollments appear on the Fundamentals invoice today, both ed2go-collected and partner-collected career training enrollments will appear on the same invoice, and credits will be applied to the balance owed. 
    • There will be no change to the timing of receipt of ed2go invoices, which occurs the first week of the month.
    • Career Training enrollments activated after 6:00 p.m. ET on the last day of the month may be included on the following month’s invoice.
    • There will be no change to the timing of Partner payments, which occur around the third week of the month following the enrollment start date. 
    • If you would like to set up payment to ed2go through ACH, please contact [email protected].
  • New Aging statements
  • Sample SAP Invoice

Will more details be available?

Yes. As we approach the October cutover, you will receive communications with additional details. We will also offer a Partner webinar in October before the cutover to review the changes and answer questions. A second webinar is planned for after the first billing cycle from the new billing system. 

The first webinar will be Wednesday, October 4, at 1:00 p.m. ET / 10:00 a.m. PT. You can register here to secure your seat for this informative overview. 

If you have any other questions, please contact your Account Manager for additional support.