Accounting News

Accounting System Invoice Issues
In an effort for increased transparency, we wanted to provide an update on our invoice and payment schedule.

All partner checks for April, May, and June have been mailed out. In addition, we anticipate that checks for July will be mailed the week of September 10. All August checks also are on track to be dispersed the week of September 26.

As we settle August invoices, September and future checks will return to a standard cadence. Barring any unforeseen circumstances, payment will be settled two-to-three weeks after the month closes. We understand that the new accounting system (Enterprise 1) rollout may have caused prolonged delays of payment, and we appreciate your ongoing patience.

In addition, we are aware of some inconsistencies with invoices and are working diligently to correct these. If you have additional accounting and billing inquiries, please contact us at [email protected]

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E1 Invoice Issues
This is an important update regarding ed2go invoices. As part of our recent launch of a new finance system, we’ve discovered some short-term issues that are scheduled to be resolved in the coming weeks. Due to these matters, invoice delivery has been delayed. Invoices will be sent by the end of the week. 
On your ed2go invoice you may notice missing enrollments or incorrect billing. These include: 
Unnecessary information on your invoice
Unbillable line items displaying on invoice (e.g.- student or session transfers should only be appearing after rosters close). 
Invoice billing impact
Advanced Career Training Programs: 
  • Student transfers: When students drop and re-enroll the original funds are not being charged off, therefore, enrollment activity is not clearly reflected on the invoice line items. Direct to student transactions are not affected.  
  • Version transfers: You should only receive an invoice with a credit but a duplicate invoice is also being sent.
  • Bundles: New invoices are created in error when a course in a bundle is activated. You should only be invoiced once per bundle.
All course types: 
Students who paid prior to April 1, 2018 (when E1 went live) for the April session were not imported into E1. Your April invoice did not include charges for partner-collected enrollments or payments for ed2go-collected enrollments. You will be billed/paid in the next billing cycle.
  • For Canadian partners only: Initial charges will be displayed in CAD with USD corrections on the same invoice. Your invoice is correct, please disregard the CAD line items. 
Please note: Net checks for online paid enrollments will be sent out in a few weeks. Previously, checks and reports were delivered in the same envelope. Moving forward these will be sent separately.  
What Do You Need to Do? 
If you notice pricing issues with your daily Advanced Career Training invoices, please contact us and we will credit you, immediately. 
For all invoice issues, please contact ed2go Accounting at [email protected].
As you might have noticed above, ed2go Accounting has a new email address! Please direct all accounting and billing inquiries to [email protected].
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Invoice Address Update

This is an important update regarding your ed2go invoices and change of remit to address.

Effective from April 1, 2018, you will see updated address information on your ed2go invoices:

  • New layout of our invoice structure which will provide more detail on the transaction level
  • New remit to address for payments

What will your new invoice look like?


Need our updated W-9 for your records?

Since we have a change of address on your invoice, your institution may require a new copy of our W-9. Please contact your Account Manager for a copy.

Have accounting or invoice questions?

Please direct your Accounting questions to:
Accounting, OC
[email protected]

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Sales Tax and Credit Card Transaction Fees Update

This is an important update regarding sales tax and credit card transactions fees. As part of our on-going auditing and compliance processes, we’ve made adjustments to our taxation software to ensure that we comply with applicable state laws.

Credit Card Transactions Fees Now Waived

ed2go is excited to announce we will no longer charge credit card transactions fees! All credit card transaction fees will be waived for your students.

Who is Charged Sales Tax?

Depending on your institution’s type of partnership with ed2go, some transactions may be subject to sales tax, regardless of tax exemption.

Online Conversion Sites (ed2go collects payment directly from your students): If the student’s shipping zip code is from a state that charges sales tax, ed2go will add sales tax to the transaction during the checkout process. Sales tax is charged to these students because ed2go’s e-commerce platform acts as the storefront for online conversion sites and the student is invoiced directly by ed2go. Students will be charged sales tax, regardless of the institution’s tax exemption.

Offline Payments, Voucher Payments and Online Enroll “Pay Later” (for institutions located in states that charge sales tax): ed2go will not add sales tax to partner invoices if tax-exempt documentation has been provided. If your institution does not provide tax-exempt documentation, sales tax will be applied as follows

• Offline Payments: Sales tax will be added to the wholesale price
• Voucher Payments: Sales tax will be added to the wholesale price, regardless if the funding source used for the voucher is tax exempt
• Online Enroll “Pay Later”: Sales tax will be added to the wholesale price

Your institution is responsible for filing sales tax (if applicable) for offline payments.

What Do I Need to Do?

If your institution is eligible and you have not provided documentation, yet, please supply your resale/exemption form(s) to:
Cengage Learning Inc.
Attn: Tax Department – 3rd Floor
5191 Natorp Blvd.
Mason, OH 45040

You may also email your exemption certificate to [email protected] or fax it to 513-229-1037.

The seller’s name and address to be listed on the resale/exemption certificate should be as follows:
Cengage Learning Inc.
5191 Natorp Blvd.
Mason, OH 45040

Please include your Site ID on all correspondence. You can find your Site ID on the Online Administration Center (OAC):


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Course Wholesale Price Updated: Certificate in Integrative Mental Health

We are writing to let you know about changes to one of our courses, Certificate in Integrative Mental Health. This course has been updated to reflect the most recent developments in this field.

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