Partner Support

Career Training Programs Process Change for Bundled Courses

In July 2016, ed2go made a change to the internal administration of our Career Training Programs which include more than one course. These Career Training Programs are also known as “course or program bundles”. (Examples of a Career Training Program bundle include CBCS Certified Medical Administrative Assistant with Medical Billing and Coding, and CompTIA™ Certification Training: A+, Network+, Security+.)

In the past, ed2go would release all courses associated with the Program bundle at once, each with the same access dates. In addition, all materials were shipped at the time of registration.

To simplify the student’s level of responsibility, better communicate the expectations of the student, and increase student completion, Career Training Program bundles now work in the following manner:

  • Student’s receive materials for one course at a time, beginning with the introductory course, as applicable. This allows students to have the resources they need, when they need them, at hand, eliminating the confusion of having access to materials which may be above a student’s current level of ability.
  • In addition to the Program bundle access term (start and end dates), the individual courses within the bundle will also have their own access terms. Students should complete each course in a time frame which considers the overall access term of their Program bundle. The scheduling required to complete the full bundle is built in to the student’s access period, creating clear deadlines and allowing students to better understand how far they need to progress to complete the full bundle in the allotted time.
  • Partners will receive a Program enrollment confirmation upon enrollment, and an additional individual course enrollment confirmation when each component course is released to the student. This provides you, the partner, another way to track a student’s progression throughout the program. You will be sent notifications as the student is granted access to each level of training.
  • Student-initiated extensions will be considered on a case-by-case basis, for which access terms and costs may vary (due to availability). Extensions can be processed for the individual course that the student is in without effecting the bundle access dates in some cases. This allows students the time they need to complete the course while still retaining the level of urgency that keeps students working on their courses.
  • Students will be reached out to regularly by their Student Advisors with timelines and other forms of encouragement to facilitate timely completion.

 

 

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OAC Student Activity Reporting Enhancement

We’re excited to share with our partners new Student Activity views in the Online Administration Center!

On 9/20/2016, we released a new feature in the Online Administration Center which provides you access to Student Course Activity and Assessment details from the Student Detail page. Once in the Online Administration Center, this feature can be found for Instructor Led Courses under Tracking>Manage and Enroll Students>Student Details, and for Career Training Programs under the Students tab.

You may have to toggle between your multiple ed2go rosters (ILC/CTP) to view the varying tools. To use the toggle feature, locate and click the drop down arrow located on the top right side of the Online Administration Center homepage, then select the appropriate roster as indicated by the web name listed.

Instructor Led Courses

The following detail and functionality is now available under the Manage and Enroll Student tool, found under the Tracking tab:

  1. Date of enrollment, Access Term dates, Price Paid and Course Status
  2. Course Activity Tab
    • Last login date
    • Login history, date and time
    • Daily login totals and total time spent in course
    • Overall score (%)
    • Completion date, as applicable
    • Ability to download, email and print Course Activity report

We’ve also added an Assessments tab which shows the following details and functionality:

  1. Date of enrollment, Access Term dates, Price Paid and Course Status
  2. Assessments Tab
    • Assessment submission dates
    • Assessment type
    • Lesson number for associated assessment
    • Number of attempts for associated assessment
    • Assessment score
    • Score of record designation
    • Ability to download, email and print Assessments report

Career Training Programs

The following detail and functionality is now available under the Students tab:

  1. Date of enrollment, Access Term dates, Price Paid and Course Status
  2. Course Activity Tab
    • Last login date
    • Login history, date and time
    • Daily login totals and total time spent in course
    • Overall score (%)
    • Completion date, as applicable
    • Ability to download, email and print Course Activity report

We’ve also added an Assessments tab which shows the following details and functionality:

  1. Date of enrollment, Access Term dates, Price Paid and Course Status.

NOTE: Assessment data is not currently available for Career Training Programs, therefore the following, highlighted message will be displayed. We look forward to adding progress data to the Assessments tab in the near future.

To view and access these new features, please log into your Online Administration Center.

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Student-initiated Registrations- Career Training Programs

If ed2go is converting enrollments for your institution, here’s a helpful overview of the student-initiated registration process for Career Training Programs.

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Advanced Catalog Settings- Career Training Programs

Customize the way pricing is configured and displayed to students at your hosted Career Training Program site.

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Quick Start Process Guides
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Bulk Catalog Management

Add, remove or update pricing for multiple courses at once with this step-by-step walk-through and video tutorial.

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Individual Course Management

Learn how to add, remove or update pricing for one course at a time.

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Progress and Time Tracking- Career Training Programs

Learn more about how students track their attendance and time spent for Career Training Programs.

Progress and Time Tracking

Students needing to track and report study and access time are advised that the use of the Time Tracker, located within the Student Center, is required whenever they are performing any course-related work; i.e. studying, reading, assignments, etc., so we may accurately track their online and offline work hours.  Hours logged via the Time Tracker are available for you to view and download in your Online Administration Center under the Students tab. This log will only account for hours logged while the student is actively using the Time Tracking tool. If you feel there is a discrepancy in the displayed progress, you may request a progress report by sending an email with the student’s name, email address, and course title to partnerhelpdesk@cengage.com.

NOTE: Students enrolled in a course offered through our third-party providers learn the Time Tracker can be bypassed by going directly to the provider’s site to access their course, as opposed to accessing their course through the Student Center. We strongly suggest partner schools reiterate the importance of using the Time Tracker to their students when time reporting is necessary.

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Statements

Learn more about ed2go billing Statements.

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Partner Collected Payment

Learn more about the billing process when you collect direct or third-party payments from or on behalf of students.

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